Terms of Service
Plain-English summary. REN introduces businesses to independent retail and F&B experts and administers the engagement. REN does not give advice itself. Fees are agreed in writing before work begins. Neither side may contract around the network for 12 months after an introduction. Singapore law governs, and disputes go to mediation then SIAC arbitration. This summary is for orientation only — the numbered clauses below are what binds.
These Terms of Service ("Terms") govern your access to and use of the website retailexperts.asia (the "Website") and the services of Retail Experts Network Pte. Ltd. (UEN 202626961D), a company incorporated in Singapore with its registered office at 60 Paya Lebar Road, #06-28, Paya Lebar Square, Singapore 409051 ("REN", "we", "us"). By using the Website or registering with the network, you agree to these Terms. If you do not agree, do not use the Website or the network.
1. The service — REN is a facilitator
REN operates an invitation-only network that introduces businesses ("Clients") to independent retail, F&B and FMCG professionals ("Experts") and administers the resulting engagements. Engagement formats include advisory calls, private meetings, store and site visits, expert surveys, roundtables, scoped projects, distributor and partner search, and ongoing advisory retainers.
REN does not itself provide business, management, retail, legal, tax, investment or financial advice. All insight, advice and deliverables are provided by Experts acting as independent contractors. Experts are not employees, agents or representatives of REN, and their views are their own.
2. Beta service
The network is currently in beta, launched for the Singapore market, with expert coverage extending across South East Asia. Features, processes, pricing and these Terms may change as the service develops. We will notify registered users of material changes to these Terms; continued use after notice constitutes acceptance.
3. Eligibility and accounts
You must be at least 18 years old and, where you act for a company, authorised to bind it. You warrant that all information you submit is accurate and will be kept up to date.
Expert membership is by invitation and subject to vetting and the separate Network Membership Terms. Client engagements are subject to Client Engagement Terms and a written Statement of Work agreed before work begins. Where those documents conflict with these Terms in respect of a specific engagement, those documents prevail for that engagement.
4. No reliance; no warranty on advice
REN vets Expert credentials in good faith but does not warrant the accuracy, completeness, suitability or outcomes of any Expert's advice or work product. Clients remain solely responsible for their own business decisions and for any independent verification they consider necessary.
Nothing provided through the network constitutes investment advice, a recommendation regarding any security, or legal advice, and no adviser-client, attorney-client or fiduciary relationship is created with REN. The Website and its content are provided "as is" to the extent permitted by law.
5. Fees and payment
Fees are agreed in writing before each engagement and may be structured hourly, as a fixed-scope project fee, as a monthly retainer, or on a success basis. Unless otherwise stated, invoices are payable within 14 days of the invoice date. REN may charge platform or administration fees as disclosed at the time of engagement. Where Goods and Services Tax applies, it will be stated on the invoice. Late payment may attract interest at a rate disclosed on the invoice and may suspend ongoing work.
6. Non-circumvention
For 12 months following an introduction made through the network, neither a Client nor an Expert may engage the other directly or indirectly for consulting, advisory, directorship or employment arrangements without REN's prior written consent or payment of the agreed introduction buy-out fee. This protects the network that made the introduction possible. The same obligation applies to introductions made between Experts through the network.
7. Confidentiality
Each party must keep confidential all non-public information received through the network — including Client identities, briefs, project details, Expert profiles and pricing — and use it only for the relevant engagement. These obligations survive termination. Breach may be restrained by injunction, damages alone being an inadequate remedy.
8. Intellectual property
The Website, the REN name, the lion-seal logo and the brand are the property of REN. Deliverables created for a Client under a paid engagement are assigned to the Client on full payment, in accordance with the Client Engagement Terms; Experts retain their pre-existing general methods and know-how and license their use within deliverables.
9. Acceptable use
You must not: scrape, copy or republish the Website or Expert profiles; misrepresent your identity, employer or credentials; solicit Experts for a competing network; use the service to seek, elicit or transmit confidential information or material non-public information; attempt to circumvent conflict-screening or compliance controls; interfere with the security or availability of the Website; or use the service in breach of any applicable law.
10. Limitation of liability
To the maximum extent permitted by law: (a) REN excludes liability for indirect or consequential loss, including loss of profits, revenue, business opportunity or goodwill; (b) REN's total aggregate liability arising out of or in connection with the service or any engagement is capped at the fees paid by you to REN in the 12 months preceding the claim; and (c) nothing in these Terms excludes or limits liability for fraud or fraudulent misrepresentation, or for death or personal injury caused by negligence, or any other liability that cannot lawfully be excluded.
11. Indemnity
You indemnify REN against losses, liabilities, costs and expenses arising from your breach of these Terms, your misrepresentation, your infringement of a third party's rights, or your misuse of the service.
12. Personal data
We process personal data in accordance with our Privacy Policy and the Personal Data Protection Act 2012 (Singapore). Our Data Protection Officer can be reached at seahwx@retailexperts.asia.
13. Third parties
Except where expressly stated — in particular the rights conferred on Clients under the Network Membership Terms — a person who is not a party to these Terms has no right under the Contracts (Rights of Third Parties) Act 2001 (Singapore) to enforce any of them.
14. Termination
We may suspend or terminate access to the Website or the network for breach of these Terms or where continued access presents a legal or reputational risk. Clauses relating to confidentiality, non-circumvention, intellectual property, limitation of liability, indemnity and disputes survive termination.
15. Governing law and disputes
These Terms are governed by the laws of the Republic of Singapore. Disputes shall first be referred to good-faith negotiation between senior representatives; failing resolution within 30 days, to mediation administered by the Singapore Mediation Centre; and failing resolution there, to arbitration administered by the Singapore International Arbitration Centre (SIAC) under its rules in force at the time, with the seat in Singapore, one arbitrator, and proceedings in English. Claims are brought on an individual basis only.
16. General
If any provision is held unenforceable, the remainder continues in force. A failure to enforce a right is not a waiver of it. These Terms, together with any engagement documents, constitute the entire agreement between you and REN in relation to the Website and the network.
Contact
Retail Experts Network Pte. Ltd. · seahwx@retailexperts.asia
60 Paya Lebar Road, #06-28, Paya Lebar Square, Singapore 409051